HealthCare Management Interview Questions

Management Interview Questions:

1. Describe your accomplishments in your career. (Note: you will be most effective if you provide QUANTIFIABLE ACCOMPLISHMENTS  i.e. a 25% reduction in turnover, a growth of revenue of 5% per year, started a new department/service/program ahead of schedule by 3 weeks and under budget saving $200,000)
2. What are your greatest strengths?
3. What weaknesses do you have? When discussing a weakness it is always best to turn a weakness into a positive. For example, if your answer to the question was “I expect a lot from my people,” your answer might be interpreted by someone as a manager acting as a slave driver.   Instead, phrase it in a positive light: “I expect a lot from my people HOWEVER I expect no less of them than of myself. When they see that I ask for no more than I will give, i.e. I lead by example; I see a great improvement in the quality of work from my team members and higher morale.”
4. What are some strategies you might use to retain the quality employees you have and to recruit others to want to be a part of our team?
5. If I called a member of your current staff and asked them to tell me about you, what would they say?
6. What can you do to impact the future of our hospital?
7. What actions would you take if you came on board?
8. How do you lead?
9. What's your secret to getting your employees/subordinates to follow you?
10. How do you motivate employees?
11. How do you reward employees?
12. Describe your management philosophy and management style.
13. Some managers supervise their employees closely, while others use a loose rein. How do you manage?
14. How have you improved as a manager over the years?
15. How many people have you fired? How do you go about it?
16. How would you deal with an employee who broke a policy (i.e.: late for work)?
17. How would you deal with an employee who was not open and honest in communication?
18. What single professional event made you most proud to be a manager/leader?
19. What event made you least proud to be a leader?
20. In prior positions did you have budgeting responsibilities? If so, what was the size of your operating budget?
21. Have you ever developed policies and procedures? If so, when was the last time you did so and how successful were you at developing and implementing them?
22. Do you know how to figure FTE's?
23. What is your definition of empowerment?
24. What is your definition of Quality Assurance (QA), and who should be responsible, for QA?
25. Tell me about a time when your manager made a decision you disagreed with. What actions did you take and why?
26. Tell me about a time when you had to handle a disruptive employee. What did you do? What were the results?
27. Tell me about a time when you had to deal with an irate physician, patient, employee etc. How did you handle it and what was the result?
28. How have you managed to foster a successful team in your past positions?
29. What methods have you found successful in determining the priorities when you start in a new facility?
30. What methods do you use to foster open communication with staff and management?
31. Tell me about a work incident when you were totally honest, despite a potential risk or downside for the honesty.
32. How did you handle a recent situation where the direction from above was unclear and circumstances were changing?
33. Describe how you motivated a group of people to do something they did not want to do.
34. Describe your most effective subordinate and your least effective subordinate?
    What are the strengths and weaknesses of each? What have you done to develop each of these subordinates?
35. Tell me about some of the people who have become successful as a result of your management. What was your role in their development?
36. What are the major training and development needs of the people in your department? How did you identify them? What are you doing about them?
37. Are there any techniques you have found useful in identifying particular subordinates' needs and potentials? Tell me how they worked with a particular person.
38. What do you do differently than other managers? Why? Examples?
39. What is the farthest you've had to bend your standards in order to succeed?
40. What job duties would you like to avoid if at all possible?
41. Describe a time in which you weighed the pros and cons of a situation and decided not to take action, even though you were under pressure to do so?
42. All of us have been in situations where we assigned work to other people and they didn't do what we intended. Can you tell me about some of those? What were the circumstances and how did you handle it?
43. Have you ever had problems in getting your subordinates to accept your ideas or department goals? What approach did you use? How effective was it?
44. Have you ever needed cooperation from groups that did not report to you? What did you do to gain cooperation? What were the satisfactions and disappointments?
45. Is there a trait or characteristic about you that you find is frequently misunderstood, that surprises you when you find out that people think that about you?
46. What 3 things do you hope to accomplish in your first year?
47. What do you expect of those who report to you?
48. If you had an unfavorable plan (i.e. budget) to implement, what would you do to get the managers' buy-in and support?  

49. Tell us about a high level innovative idea/change that you implemented. Was it or was it not successful?